FREQUENTLY ASKED QUESTIONS

 

Where are ishimmerlashes found in stores? 

We currently have them at salons/ boutiques in the Middle East (Jordan, Kuwait, Saudi Arabia) 

 
How often do you restock?

We aim to restock immediately, but restock dates vary depending on product availability.

 

How can I find out about restocks?

Restock information will always be posted on our Instagram page @ishimmer. 

 

How many items can I buy in one purchase? 

Orders are limited to five pairs of each product per person. 

 

I placed an order. When will my package arrive?

The processing time for orders is 3-5 business days. After that, delivery time within the Middle East region is 3-6 days, and 10-15 business days internationally. However during the holidays, this time may vary. Please refer to our Shipping Policy in the Footer Menu. 

 

How can I get in touch with your customer service team?

For customer service inquiries only, please E-mail ishimmerlashes@gmail.com

 

I emailed your customer service team. When should I expect a response?

We aim to respond to all E-mails within 48-72 hours. 

  

Can I change my order once I've placed it?

No, once you place an order it is final.

 

How Do I apply False Lashes? 

Check out our How to section for step-by-step instructions on how to apply falsies.

 

What are the False Lashes made of?

All ishimmerlashes are hand-crafted and hand-tied using 100% sanitized natural human hair and 100% cruelty free mink lashes). 

 

How Many times can you REUSE a pair of Eyelashes?

Ishimmerlashes are handcrafted and made to last through multiple wears - 8 - 15 times on average, 9+ if well maintained. 

 

What makes #ishimmerlashes different from other eyelash brands on the market? 

  • We offer high quality lashes that looks flattering on all eye shapes. 
  • Lashes are carefully designed by our team, hand-crafted and hand-tied.
  • We design the lashes to specifically cater to the lightweight characteristic above all.

 

Do #ishimmerlashes strips come in one size?

Yes, we usually choose the biggest size as our standard size and this allows you to trim them to fit your eye size, you can always get creative with them and cut them into multiple strips.

 

How do I care for Lashes?

Treating the lashes delicately will increase its life and can be used over and over again. Glue and old makeup can build up and make your lashes look worn out so after you remove the lashes, hold the lash by the base and pull the glue off gently with a pair of tweezers, you can also apply little makeup remover on a q-tip and trace it along the strip to remove excess makeup. Keep your lashes safe by storing them in their original box, the tray is designed to place the lashes in a curve to stay in your eye shape bend.

 

Can I apply Mascara on to the lashes?

You can definitely apply mascara to your lashes, however for Mink Lashes this will minimize its re-use. Applying mascara is optional, as it gives you a little more dramatic effect and blends your natural lashes with your falsies. 

 

Can I sleep with my lashes on? 

We do provide you with high quality lashes. If you can tolerate the feeling of having false eyelashes on while sleeping that's your choice. It's just a matter of hygiene, would you sleep with your makeup on? Sometimes it happens, and when it does you can. 

Can I shower with my lashes on? 

You can shower with your lashes on if you have the "waterproof" eyelash adhesive applied, however water can loosen up the glue.